Need a hand with Herbarist? Email our support team and we'll help you out.
Contact us
Write to support@herbarist.app. Please include your device (iOS or Android), the app version, and a short description of what happened. Screenshots help.
We aim to reply within 2–3 business days.
Common topics we can help with
Signing in. Trouble with Apple or Google sign-in, or switching accounts.
Identification. A result seems wrong, low confidence, or analysis won't complete.
Saving plants. A plant didn't save to My Garden, or details look off.
Reminders & notifications. Care reminders not arriving or arriving at the wrong time.
Subscriptions. Premium not unlocking, restoring a purchase, or billing questions.
Please keep yourself safe
Herbarist support will never ask for your password, a verification/one-time code, or a photo of an identity document. Never send these by email — to us or to anyone claiming to be us.
Deleting your account
Want to close your account and remove your data? See the Account Deletion page.